Supplementary terms for customers in Japan, Singapore, South Korea, Hong Kong, Taiwan, India, the ASEAN region, and the wider Asia-Pacific. Read together with our Terms of Service, Privacy Policy, Return Policy, and EULA.
This Asia Pacific Supplement (the "Supplement") extends the Akira legal pack to cover the specific consumer-protection, data-protection, and digital-services laws of the Asia-Pacific region. It applies to any Client ("you", "your") who is resident in or purchases the Product from any country listed in Section 4.
This Supplement is supplementary. It does not replace our existing documents — the Terms of Service, Privacy Policy, Return & Refund Policy, and End User License Agreement (collectively, the "Main Agreement") continue to apply in full. Where this Supplement adds rights specific to a jurisdiction, those rights apply alongside the Main Agreement. Where this Supplement conflicts with the Main Agreement for a specific jurisdiction, this Supplement prevails for the Client resident in that jurisdiction.
Capitalised terms not defined below have the meaning given in the Main Agreement.
This Supplement exists for three reasons:
3.1 Hierarchy. Where this Supplement adds rights, those rights apply in addition to the Main Agreement. Where this Supplement conflicts with the Main Agreement for an APAC Consumer, this Supplement prevails for that APAC Consumer only. Where the Main Agreement's Consumer Statutory Rights savings clause (Terms of Service Section 18) and this Supplement both apply, the protection most favourable to the APAC Consumer applies.
3.2 Continued application. All other provisions of the Main Agreement — including IP, Acceptable Use, AI disclaimers, Indemnification, Limitation of Liability (subject to mandatory local law), Termination, and Force Majeure — continue to apply in full to APAC Consumers.
3.3 Order of documents. If asked which document governs a specific question: the Privacy Policy governs personal data; the Return & Refund Policy governs refunds; the EULA governs license and AI-output specifics; the Terms of Service govern the overall commercial relationship; this Supplement governs Asia-Pacific specifics. Where any conflict exists, the document most protective of the APAC Consumer prevails.
This Supplement covers Clients resident in, or purchasing from, the following jurisdictions:
5.1 Sanctioned & embargoed jurisdictions. We do not sell to: North Korea (DPRK), Iran, Cuba, Syria, the Russian Federation, Belarus, and the territories of Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson. This list reflects current US OFAC, EU, and UK sanctions regimes and may be updated without notice.
5.2 Mainland China. We do not sell or deliver the Product to mainland China. This is because (a) the Product relies on third-party AI infrastructure that is generally inaccessible from mainland China, (b) the Product cannot reasonably comply with the requirements of the PRC Cybersecurity Law, Data Security Law, Personal Information Protection Law (PIPL), and the Interim Measures for the Management of Generative AI Services, and (c) the delivery channels we use (including, in some cases, Telegram and certain cloud providers) are not reliably available in mainland China. Hong Kong SAR, Macau SAR, and Taiwan are not affected by this restriction.
5.3 Your representation. By completing checkout, you confirm that you are not resident in, accessing the Product from, or purchasing on behalf of any person in, a Restricted Jurisdiction, and that you are not a person or entity subject to applicable sanctions. If this representation is or becomes untrue, you must immediately stop using the Product, notify us at operations@akira.ltd, and we will refund any amount paid.
5.4 Other jurisdictions. We may add jurisdictions to this list at any time where local law, sanctions, infrastructure availability, or our risk assessment makes supply impracticable. Where you have already purchased before such an addition, we will continue to honour your existing License unless prohibited by law, and we will refund any unused portion if continued supply becomes unlawful.
APAC Consumers retain all non-waivable rights under their Local Consumer Law. The provisions below highlight the most relevant country-specific rights, in addition to the global protections in the Main Agreement.
In addition to the rights described in the Privacy Policy, APAC Consumers have the following rights under their Local Privacy Law. Where a right exists under both the Privacy Policy and a Local Privacy Law, the more protective right applies.
8.1 Consent to international transfers. The Product is operated using cloud and AI infrastructure that may process your personal data outside your country of residence, including in the United States, European Union, United Kingdom, and other jurisdictions where Akira or its service providers operate. By using the Product, you provide your informed consent (to the extent consent is the lawful basis under your Local Privacy Law) to these transfers, which are necessary to deliver the Product.
8.2 Safeguards. Where a Local Privacy Law requires specific safeguards for cross-border transfers, Akira will implement appropriate safeguards, which may include Standard Contractual Clauses, country-specific transfer impact assessments, data minimisation measures, or equivalent mechanisms recognised under the relevant Local Privacy Law.
8.3 Withdrawal of consent. Where you have provided consent to a cross-border transfer and your Local Privacy Law allows you to withdraw it, you may do so by emailing operations@akira.ltd. Withdrawing this consent may mean that we can no longer deliver the Product to you, in which case we will refund any unused portion of the Purchase Price.
9.1 AI transparency. The Product is an artificial intelligence system that generates Output automatically based on your Inputs. Output is not produced or reviewed by a human before delivery, and may be inaccurate, incomplete, biased, outdated, or fabricated. This notice is provided to satisfy emerging AI transparency obligations in the Asia-Pacific region, including those under Singapore's Model AI Governance Framework, South Korea's AI Act (where applicable), Japan's AI Guidelines for Business, and India's evolving AI regulatory framework.
9.2 No regulated professional advice. The Product does not provide legal, financial, medical, tax, accounting, investment, insurance, psychological, or any other regulated professional advice. APAC Consumers must consult an appropriately qualified, locally licensed professional before making decisions in these areas. This is particularly important in jurisdictions where the unauthorised provision of certain advice is a criminal offence.
9.3 Generative-AI restrictions. Where local law restricts the use of generative AI for specific purposes (for example, election-related content, deepfake creation, or impersonation of public figures), you must comply with such restrictions when using the Product. The restrictions in Section 5 of the EULA and Section 5 of the Terms of Service continue to apply in full.
9.4 No use in mainland China. Without limiting Section 5 of this Supplement, you must not use the Product to generate content that is intended for distribution in mainland China without first obtaining all approvals required under the PRC Interim Measures for the Management of Generative AI Services and related regulations. Akira accepts no responsibility for any consequence of doing so.
As required by India's Consumer Protection (E-Commerce) Rules 2020 and as best practice for other APAC jurisdictions, the following disclosures apply:
11.1 Payment processing. Payments from APAC Consumers are processed by our payment processor (Whop and its underlying providers). Card schemes accepted, alternative payment methods available, and currencies supported are displayed at checkout and may vary by country.
11.2 Currency. Prices are denominated in USD unless your local currency is supported at checkout. Where you pay in a currency other than USD, your bank or card issuer may apply foreign-exchange charges and intermediary fees over which Akira has no control.
11.3 Tax. Goods and services tax, value-added tax, consumption tax, or equivalent indirect taxes may be applied at checkout depending on your country of residence. Where Akira is required to collect such tax, the applicable amount will be displayed at checkout before you pay. Where Akira is not required to collect tax, you are responsible for any self-assessment or import-equivalent tax obligation in your country.
11.4 Invoices. An order confirmation will be sent to the email address used at checkout. Where you require a tax invoice in a format specific to your country (for example, an Indian GST invoice or a Japanese qualified invoice), please contact operations@akira.ltd with your full company or personal details within 30 days of purchase.
12.1 Standard delivery. Delivery is electronic, by email, within up to ten (10) days from confirmation of payment, as set out in Terms of Service Section 3.
12.2 Email deliverability. Email-deliverability in some APAC jurisdictions can be affected by aggressive spam filtering or government-mandated email gateways. You are responsible for adding operations@akira.ltd to your trusted contacts and for checking your spam, promotions, or quarantine folders. If you have not received delivery within ten (10) days, contact us at operations@akira.ltd and we will resend.
12.3 Network blocking. Where the Product is delivered or accessed via a service that is blocked in your country (for example, Telegram, where blocked, or certain cloud providers), it is your responsibility to comply with local law if you choose to access such services. Akira accepts no responsibility for circumvention, including via VPN.
12.4 Language. The Product is currently provided in English. Translations of the Product or any document, where provided, are for convenience only; the English version prevails, except where Local Consumer Law requires otherwise (for example, where a translated version is mandated by local law in Quebec under the Charter of the French Language, in Vietnam under consumer-protection rules, or under similar provisions).
13.1 Good-faith resolution first. Before commencing any formal proceedings, please contact operations@akira.ltd so we can attempt to resolve the matter in good faith. Most disputes can be resolved within a few business days.
13.2 Home-jurisdiction protection. Notwithstanding the default governing law and forum in Terms of Service Section 17, an APAC Consumer may bring proceedings in the courts of their place of residence, and may rely on the consumer-protection law of that jurisdiction, where required by Local Consumer Law.
13.3 Out-of-court schemes. Where your country provides a free or low-cost out-of-court consumer dispute scheme (for example, the Singapore Small Claims Tribunal, the Korea Consumer Agency Dispute Mediation, the National Consumer Disputes Redressal Commission of India, or the Tribunal for Consumer Claims Malaysia), nothing in the Main Agreement prevents you from using it.
13.4 No class-action waiver for Consumers. The no-class-action waiver in Terms of Service Section 17.5 does not apply to APAC Consumers where prohibited by Local Consumer Law.
All inquiries from APAC Consumers — including refund requests, privacy requests, complaints, grievances, and statutory rights requests — should be sent to the contact below. Real humans answer, typically within one business day; in any event, within the timelines required by your Local Consumer Law and Local Privacy Law.
14.1 Subject lines (so we route your request quickly).
14.2 Response timelines. We acknowledge requests within five (5) business days and respond substantively within the timelines required by the applicable law — typically 30 days for privacy requests under most APAC privacy laws, and the timelines set out in the Return & Refund Policy for refund requests.
14.3 Escalation. If you are not satisfied with our response, you may escalate to the data-protection authority or consumer-protection authority named in Sections 6 and 7 of this Supplement.
14.4 Singapore PDPA — designated contact. For purposes of the Personal Data Protection Act (Singapore), our designated contact for PDPA queries is reachable at operations@akira.ltd with the subject line above.
14.5 Korea PIPA — designated contact. For purposes of the Personal Information Protection Act (Korea), our designated privacy contact is reachable at the same address. Where Korean law requires a domestic representative for non-Korean Data Fiduciaries, we will appoint one and update this Supplement accordingly.
14.6 India DPDP Act — Grievance Officer & Consumer Grievance Contact. Pursuant to the Information Technology (Intermediary Guidelines) Rules, the Consumer Protection (E-Commerce) Rules 2020, and the Digital Personal Data Protection Act 2023, Akira designates a Grievance Officer contactable at operations@akira.ltd with the subject line "India Grievance — [issue]." The Grievance Officer will acknowledge receipt within 48 hours and resolve grievances within the timelines required by Indian law.
We may update this Supplement from time to time — for example, when new APAC privacy or consumer laws come into force, when a country we currently serve becomes subject to sanctions, or when our infrastructure changes. The most recent version will indicate the "Last Updated" date. Material changes affecting your rights will be communicated by reasonable means before they take effect, where required by law.
16.1 Entire APAC framework. This Supplement, together with the Main Agreement, constitutes the entire framework governing your use of the Product as an APAC Consumer.
16.2 Severability. If any provision of this Supplement is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
16.3 Translations. Where a translation of this Supplement is provided for convenience, the English version prevails, except where Local Consumer Law requires otherwise.
16.4 Acceptance. By completing checkout from any country listed in Section 4, you confirm that you have read, understood, and accepted this Supplement in addition to the Main Agreement.