Applicable in the United States, Canada, United Kingdom, European Union, Australia, and worldwide.
These Terms and Conditions (the "Terms") form a legally binding agreement between Akira Ltd ("Akira", "the Company", "we", "us", "our"), a company registered in Sofia, Bulgaria, and you ("Client", "Customer", "User", "you", "your"), being any natural person or legal entity that purchases, accesses, or uses any product offered by Akira.
By placing an order, completing payment, downloading, installing, accessing, or otherwise using the Product, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree, do not purchase or use the Product.
In these Terms, the following words have the meanings shown below:
2.1 The Product is sold to the Client on the basis of a single, one-time payment. There are no subscriptions, no recurring charges, and no automatic renewals unless expressly agreed in writing.
2.2 Upon successful payment, the Client is granted a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Product in accordance with these Terms.
2.3 The license is granted for the Client's own personal or internal business use only. The Client may not resell, sublicense, redistribute, lease, rent, share, publicly display, or commercially exploit the Product or any substantial part of it.
2.4 The Client may not reverse-engineer, decompile, disassemble, copy, replicate, modify, train competing AI systems on outputs of the Product, or attempt to derive the source code, prompts, or underlying technology of the Product, except to the limited extent expressly permitted by mandatory applicable law.
2.5 The Client is responsible for any equipment, internet connection, third-party software, accounts, and tools required to use the Product. Such requirements are not included in the Purchase Price unless explicitly stated.
3.1 Delivery window. Akira will deliver the Product to the Client within a period of up to ten (10) days from the date payment has been successfully received, processed, and confirmed by Akira or its payment processor.
3.2 Method of delivery. Delivery is made electronically to the email address (or other delivery channel) provided by the Client at the time of purchase, unless otherwise agreed in writing. The Client is responsible for ensuring that the contact details provided are accurate, monitored, and capable of receiving the Product (including ensuring that emails from Akira are not blocked by filters or marked as spam).
3.3 Delivery confirmation. The Product is deemed delivered when access details, download links, login credentials, or the Product itself have been sent to the Client's designated delivery channel. The Client must notify Akira at operations@akira.ltd if the Product has not been received within the 10-day window.
3.4 Delays. If delivery is delayed beyond ten (10) days due to circumstances within Akira's reasonable control, the Client may contact operations@akira.ltd to request an update or, where appropriate, a refund in accordance with Section 9. Delays caused by Force Majeure (Section 16), inaccurate Client contact details, third-party service outages, or the Client's failure to complete required onboarding steps do not constitute a delivery breach by Akira.
3.5 Risk and access. Risk in the Product passes to the Client upon delivery as defined in Section 3.3. The Client is responsible for securely storing any access credentials, download links, or activation keys. Akira is not obliged to re-send such credentials where loss results from the Client's acts or omissions.
3.6 Effect on cooling-off period. The voluntary 14 Business Day refund window in Section 9.1 begins on the date of purchase. Where applicable, the EU/UK statutory cooling-off period in Sections 9.5–9.6 begins on the date of conclusion of the contract, in accordance with applicable law.
4.1 All intellectual property rights in and to the Product — including but not limited to copyrights, trademarks, trade secrets, system prompts, custom workflows, branding, design, code, documentation, and accompanying materials — remain the exclusive property of Akira Ltd or its licensors.
4.2 Nothing in these Terms transfers any ownership of intellectual property to the Client. The Client receives only the limited usage rights expressly granted in Section 2.
4.3 The Client may use Output generated by the Product for their own personal or business purposes, subject to these Terms and applicable law. The Client is solely responsible for ensuring such use does not infringe any third-party rights.
The Client agrees NOT to use the Product, directly or indirectly, to:
Any breach of this Section may result in immediate suspension or termination of the Client's license without refund, and in legal action where appropriate. This Section applies to all Clients regardless of jurisdiction or status.
6.1 All Output is provided strictly on an "as-is" and "as-available" basis. To the maximum extent permitted by law, Akira makes no representation or warranty that any Output is accurate, complete, current, lawful, fit for any particular purpose, or free from errors, omissions, or biases.
6.2 The Client is solely responsible for reviewing, fact-checking, validating, and deciding whether to act upon any Output. The Client must apply their own judgement (and, where appropriate, obtain professional advice) before using Output for any business, financial, legal, medical, or operational decision.
6.3 The Product does NOT provide legal, financial, medical, tax, accounting, investment, insurance, psychological, or any other regulated professional advice. Any such Output is for general informational and educational purposes only. The Client must consult an appropriately qualified, licensed professional before making decisions in these areas.
6.4 Akira makes no promise, projection, guarantee, or representation regarding earnings, income, profit, savings, business growth, productivity gains, or any other outcome the Client may achieve through use of the Product. Any examples, prompts, case studies, screenshots, testimonials, or guides accompanying the Product are illustrative only. Results depend entirely on the Client's own actions, market conditions, skills, effort, and circumstances. Past performance is not indicative of future results.
6.5 The Product may rely on third-party AI models, APIs, services, or data sources (including Google AI / Gemini). The Client acknowledges that such third parties may change, become unavailable, or modify their terms at any time, and Akira is not liable for any resulting disruption, loss, or change in Product behaviour.
6.6 Where applicable law (including the EU AI Act, UK AI regulations, or equivalents) imposes specific transparency, disclosure, or marking obligations on AI providers or deployers, Akira will comply with such obligations to the extent they apply to the Product.
Subject always to Section 18 (Consumer Statutory Rights) and Section 10.4 (limits that cannot be excluded), the Client expressly acknowledges and agrees that the Product is a tool, and that the Client — not Akira — is the operator, decision-maker, and party accountable for its use.
Without limiting the foregoing, the Client accepts responsibility for:
The Client uses the Product at their own risk, except to the extent that risk is allocated to Akira by mandatory applicable law.
8.1 Akira warrants that it has the right to grant the license described in Section 2 and that, at the time of delivery, the Product will substantially conform to its published description.
8.2 Subject to Section 8.1 and to Section 18 (Consumer Statutory Rights), and to the maximum extent permitted by law, the Product is provided "as-is" and "as-available" without further warranty of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, or title.
8.3 Akira does not warrant that the Product will be uninterrupted, timely, error-free, or secure, nor that the Product will meet the Client's specific requirements or expectations.
9.1 Voluntary 14-Business-Day refund window. Akira offers all Clients a refund window of fourteen (14) Business Days from the date of purchase. Refund requests submitted within this window will be considered in good faith, subject to the conditions in this Section.
9.2 How to request a refund. Refund requests must be sent by email to operations@akira.ltd. Requests submitted via any other channel (chat, social media, phone, third party, etc.) will not be processed. The email must include: full name, order or invoice number, date of purchase, the email used at purchase, and a clear description of the reason.
9.3 When a refund may be declined. Without limitation, Akira may decline a refund where: (a) the 14 Business Day window has expired (subject to mandatory consumer rights under Section 9.5–9.7); (b) the Client has materially breached these Terms; (c) the Client has used the Product in violation of Section 5 (Acceptable Use); (d) there is reasonable evidence of fraud, chargeback abuse, or repeat refund abuse; (e) the request is based purely on dissatisfaction with results, earnings, or outcomes that depend on the Client's own actions (see Section 6.4); or (f) the Product was purchased as part of a clearly marked non-refundable promotion, bundle, or final-sale offer.
9.4 Processing approved refunds. Where a refund is approved, it will be processed within a reasonable time (and, where required by applicable law, within the statutory deadline) to the original method of payment. Any payment-processor fees, currency-conversion losses, taxes, or third-party charges may be deducted unless prohibited by applicable law.
9.5 EU/UK statutory withdrawal right. To exercise your statutory withdrawal right, send a clear statement of withdrawal by email to operations@akira.ltd within 14 calendar days of purchase. You may use the model withdrawal form available on request. Where you exercise this right, Akira will refund the Purchase Price (less any deductions permitted by law) within 14 calendar days of receiving your withdrawal notice, using the same payment method as the original transaction unless agreed otherwise.
9.6 Loss of withdrawal right — digital content & services. Where the Product is supplied as digital content or as a digital service that begins immediately upon purchase, the statutory withdrawal right may be lost once supply has begun, where (a) you have given prior express consent to immediate performance, and (b) you have acknowledged that you will lose your right of withdrawal once performance has begun. By completing checkout and selecting any "start now / immediate access" option, you provide such express consent and acknowledgement, where applicable. Despite this, Akira's voluntary 14 Business Day window in Section 9.1 still applies.
9.7 Australian Consumers — ACL guarantees. If you are an Australian Consumer, the Product comes with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). For major failures with the Product, you are entitled to a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product repaired or replaced if the Product fails to be of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to, and are not limited by, anything in this Section 9.
9.8 Canadian Consumers — provincial law. Canadian Consumers retain all non-waivable rights under federal and provincial consumer-protection law, including (where applicable) Quebec's Consumer Protection Act and the consumer-protection statutes of other provinces.
9.9 US Consumers — FTC and state law. US Consumers retain all rights under applicable federal law (including the Federal Trade Commission Act) and the consumer-protection law of their state of residence, including any state-specific cooling-off, refund, or warranty rights.
9.10 Chargebacks. Initiating a chargeback or payment dispute without first contacting Akira at operations@akira.ltd and allowing a reasonable opportunity to resolve the matter constitutes a material breach of these Terms and may result in immediate termination of the license. This does not affect any non-waivable statutory right to dispute a transaction.
10.1 Excluded losses. To the maximum extent permitted by applicable law, Akira Ltd, its directors, officers, employees, agents, affiliates, suppliers, licensors, and partners shall not be liable for: (a) any indirect, incidental, consequential, special, punitive, or exemplary damages; (b) loss of profits, revenue, business, goodwill, opportunity, savings, contracts, or anticipated earnings; (c) loss, corruption, or unauthorized access to data; (d) damages arising from reliance on or use of any Output; (e) damages arising from third-party services, models, APIs, or platforms used in connection with the Product; (f) damages arising from misuse, unauthorized use, or use contrary to these Terms; (g) damages arising from interruption, downtime, or termination of the Product or any third-party dependency; or (h) damages arising from acts or omissions of the Client or any third party.
10.2 Aggregate liability cap. To the maximum extent permitted by applicable law, the total aggregate liability of Akira for all claims arising from or relating to the Product, these Terms, or the Client's use of the Product, whether in contract, tort, statute, or otherwise, shall not exceed the amount the Client actually paid to Akira for the Product in the twelve (12) months immediately preceding the event giving rise to the claim.
10.3 Allocation of risk. The Client acknowledges that the limitations in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain, taking into account that the Product is offered for a one-time price.
10.4 Local-law floor. Where applicable law restricts the limitations in this Section, Akira's liability is limited to the maximum extent legally permissible — not excluded entirely.
To the maximum extent permitted by applicable law, the Client agrees to defend, indemnify, and hold harmless Akira Ltd and its directors, officers, employees, agents, affiliates, suppliers, licensors, and partners from and against any and all third-party claims, demands, lawsuits, investigations, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) to the extent arising out of or relating to:
12.1 The Product may rely on, integrate with, or be delivered through third-party services, AI models, APIs, hosting providers, payment processors, and platforms ("Third-Party Services"), including Google AI (Gemini), Whop (payment processing), and Zoho (email delivery).
12.2 Akira is not responsible for the availability, accuracy, security, performance, pricing, or terms of any Third-Party Service, except to the extent imposed by applicable law.
12.3 If a Third-Party Service changes, becomes unavailable, modifies its terms, or is terminated, Akira may modify or discontinue affected features of the Product. Akira will use reasonable efforts to notify Clients of material changes that affect Product functionality.
12.4 The Client is responsible for complying with the terms of any Third-Party Service the Client uses or interacts with through the Product.
13.1 Privacy Notice. Akira processes personal data in accordance with its Privacy Policy. By using the Product, the Client agrees to the Privacy Policy. Where there is any conflict between the Privacy Policy and these Terms, the Privacy Policy governs in respect of personal data.
13.2 Data subject rights. Where applicable law (including the EU/UK GDPR, the California Consumer Privacy Act/CPRA, Quebec Law 25, the Australian Privacy Act, PIPEDA, and equivalents) grants you rights in respect of your personal data — such as access, rectification, erasure, restriction, portability, objection, or the right to withdraw consent — you may exercise those rights by contacting operations@akira.ltd.
13.3 Lawful processing. Akira processes personal data only on lawful bases, including performance of contract, legitimate interests, legal obligation, and (where required) consent. The categories of data, purposes, retention periods, recipients, international transfers, and safeguards are described in the Privacy Policy.
13.4 Client responsibility for inputs. The Client is solely responsible for the lawfulness of any data the Client inputs into the Product, including obtaining all required consents from data subjects and complying with all applicable data-protection laws. The Client must not input into the Product any personal data the Client is not legally entitled to process, nor any sensitive personal data, payment-card data, or protected health information unless expressly permitted in writing by Akira.
13.5 Security incidents. Akira maintains reasonable technical and organisational measures to protect personal data. In the event of a personal-data breach, Akira will comply with its notification obligations under applicable law.
14.1 Akira may suspend or terminate the Client's license at any time, with immediate effect, if the Client materially breaches these Terms or engages in conduct that, in Akira's reasonable opinion, harms or risks harming Akira, other users, or third parties. Where the breach is capable of remedy, Akira will, where reasonable, give the Client a reasonable opportunity to remedy it before terminating.
14.2 Upon termination, the Client must immediately cease all use of the Product and permanently delete or destroy all copies of the Product and any associated materials in the Client's possession or control.
14.3 Termination does not affect any refund rights granted to Consumers under Section 9 or under Applicable Consumer Law.
14.4 Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, consumer rights, and any other provisions that by their nature should survive, will survive termination.
15.1 Akira may update or modify these Terms from time to time. The most recent version will be made available to the Client and will indicate the "Last Updated" date.
15.2 Material changes that affect the Client's rights will be notified to the Client by reasonable means (including by email to the address used at purchase) before they take effect, where required by law.
15.3 Continued use of the Product after the effective date of an updated version constitutes acceptance of those updates. If the Client does not agree to the updated Terms, the Client must stop using the Product. Consumers may, where applicable, exercise any statutory right to terminate without penalty in response to a material change.
Akira shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil disturbance, pandemic, government action, labour disputes, internet or telecommunications failures, hosting or AI-provider outages, cyber-attacks, or shortage of essential supplies. This clause does not exclude or limit any non-waivable consumer rights.
17.1 Default governing law. These Terms are governed by and construed in accordance with the laws of Bulgaria, without regard to conflict-of-laws principles.
17.2 Default forum. Subject to Section 17.3, the parties submit to the exclusive jurisdiction of the competent courts of Bulgaria.
17.3 Consumers — home jurisdiction protection. Nothing in this Section deprives a Consumer of the protection afforded by mandatory provisions of the law of their country of residence. In particular, Consumers in the EU, UK, Australia, Canada, and the United States may bring proceedings in the courts of their place of residence and may rely on the consumer-protection law of that jurisdiction, where required by applicable law.
17.4 Good-faith resolution. Before commencing any formal proceedings, the parties shall attempt in good faith to resolve any dispute by written communication to operations@akira.ltd. This does not affect a Consumer's right to use any statutory complaint mechanism, online dispute-resolution platform (e.g. the EU ODR platform), ombudsman, or regulator.
17.5 No class actions for non-Consumers. Business Customers waive any right to participate in a class, collective, or representative action against Akira. This waiver does not apply to Consumers where prohibited by applicable law.
18.1 Priority. The protections granted to Consumers by Applicable Consumer Law take precedence over any conflicting provision of these Terms.
18.2 No waiver. A Consumer cannot waive their non-waivable statutory rights, and Akira does not seek to procure any such waiver. Any clause in these Terms that purports to do so is, to that extent, void.
18.3 Severability of unenforceable consumer-affecting provisions. If any clause of these Terms is found unenforceable when applied to a Consumer, that clause is replaced by the closest enforceable equivalent, and the remaining clauses continue to apply.
18.4 Business Customers. Sections 8.2, 8.3, 10.1, 10.2, 10.3, 11, and 17.5 apply in full to Business Customers and are not modified by this Section 18.
This Section sets out additional provisions that apply if you are a Consumer resident in the country or region named. Where a provision in this Section conflicts with another provision of these Terms, this Section prevails for the relevant Consumer.
20.1 Entire Agreement. These Terms (together with the Privacy Policy and any order confirmation) constitute the entire agreement between the Client and Akira regarding the Product and supersede any prior or contemporaneous communications.
20.2 Severability. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
20.3 No Waiver. Failure or delay by Akira to enforce any right or provision under these Terms does not constitute a waiver.
20.4 Assignment. The Client may not assign these Terms without Akira's prior written consent. Akira may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets, provided the Client's rights are not materially diminished.
20.5 Notices. Notices to Akira must be sent in writing to operations@akira.ltd. Akira may give notice to the Client via the email address used at purchase.
20.6 Language. These Terms are written in English. Where a translation is provided for convenience, the English version prevails, except where Applicable Consumer Law requires otherwise (for example, French in Quebec or the Consumer's national language in certain EU jurisdictions).
20.7 Headings. Headings are for convenience only and do not affect interpretation.